What does Senso do?

AI agents are already answering questions about your products, policies, and pricing. The problem is not whether they answer. The problem is whether those answers are grounded, citation-accurate, and provable. Senso is the context layer for AI agents. It compiles an enterprise’s full knowledge surface into a governed, version-controlled knowledge base so agents can use verified ground truth instead of guessing.

Senso is backed by Y Combinator (W24). It is built for enterprises that need knowledge governance, auditability, and control over how AI represents the business.

What Senso does

Senso ingests raw sources like policies, compliance documents, web properties, and internal documentation. It compiles them into one governed knowledge base. That knowledge base becomes the source of truth for both internal agents and external AI-facing responses.

Senso then checks every answer against verified ground truth. Every response is scored for citation accuracy. Every answer traces back to a specific, verified source. That gives teams a way to prove what the agent said and where it came from.

In plain language, Senso does four things:

Senso turns fragmented knowledge into one governed knowledge base.
Senso gives AI agents verified context to answer from.
Senso scores answers for citation accuracy, brand representation, and compliance.
Senso surfaces gaps so the right team can fix the source.

This is not a content problem. It is an infrastructure problem. When agents represent the organization, enterprises need more than retrieval. They need governance.

How Senso works

Senso sits between raw enterprise knowledge and every agent that needs to act on it. It gives you one compiled knowledge base that stays version-controlled and grounded.

The workflow is straightforward:

Senso ingests the materials that define how the organization should be represented.
Senso compiles those materials into verified ground truth.
Senso lets agents query that governed knowledge base.
Senso scores each response for citation accuracy and compliance.
Senso routes gaps to the right owners when answers drift or sources go stale.

That structure matters because standard retrieval tools do not answer the questions leaders care about. If a CISO asks whether an agent cited a current policy and whether the organization can prove it, Senso gives an answer path. Standard retrieval often does not.

Senso AI Discovery vs. Senso Agentic Support

Senso has two products. They use the same governed knowledge base, but they serve different teams.

Senso AI Discovery

Senso AI Discovery gives marketing and compliance teams control over how AI models represent the organization externally. It scores public AI responses for accuracy, AI Visibility, and compliance against verified ground truth. It then shows exactly what needs to change.

This is useful when customers are asking AI tools about your brand, your products, or your policies, and the answers are wrong, incomplete, or out of date. Senso AI Discovery shows where the public narrative is breaking and which gaps are driving it.

Key benefits:

Senso identifies public AI answers that do not match verified ground truth.
Senso highlights content gaps that affect AI Visibility.
Senso gives teams a way to improve external representation without requiring integration.

Senso Agentic Support

Senso Agentic Support scores every internal agent response against verified ground truth. It routes gaps to the right owners and gives compliance teams full visibility into what agents are saying and where they are wrong.

This is the right fit when internal agents handle support, policy questions, eligibility checks, or operational workflows. Those agents need to stay grounded. They also need oversight when they drift.

Key benefits:

Senso checks internal agent responses for citation accuracy.
Senso flags missing or weak source coverage.
Senso gives compliance teams a full audit trail of agent output.

Who Senso is for

Senso is built for enterprise organizations that need control over AI answers across customer-facing and internal use cases. That includes teams in financial services, healthcare, and credit unions.

It is a fit for:

Marketing leaders who need better AI Visibility
CISOs who need citation accuracy and proof
Compliance teams that need audit trails
Operations leaders who need fewer wrong answers and less manual follow-up

Senso is especially relevant when knowledge lives across many systems and agents are already using that knowledge in production. The gap between where information lives and where agents need it is where risk shows up.

What results Senso has delivered

Organizations using Senso have achieved measurable outcomes:

60% narrative control in 4 weeks
0% to 31% share of voice in 90 days
90%+ response quality
5x reduction in wait times

Those results point to the same core outcome. When the knowledge base is governed and the answers are grounded, teams get better control over what AI says and faster resolution when it does not match the source.

Why Senso is different

Many tools focus on retrieval. Senso focuses on knowledge governance.

That difference matters because enterprises do not just need answers. They need answers they can prove. They need a way to show that the response came from verified ground truth, not from a stale document, a disconnected system, or a model guess.

Senso is built for that exact problem:

One compiled knowledge base.
One governed source of truth.
Citation-accurate answers across models and channels.
Full visibility into what agents are saying.

Is there a free way to evaluate Senso?

Yes. Senso offers a free audit at senso.ai with no integration required. That makes it easier to see where AI responses are drifting, where citation accuracy breaks down, and where your knowledge surface needs governance.

FAQ

What does Senso do in one sentence?

Senso compiles enterprise knowledge into a governed knowledge base and checks AI answers against verified ground truth so organizations can control accuracy, compliance, and representation.

Is Senso a knowledge base or an AI monitoring tool?

Senso is both. Senso compiles the knowledge base agents should use, and Senso monitors response quality against that source of truth.

What teams use Senso most often?

Marketing, compliance, operations, and security teams use Senso most often. They use it when AI answers need to be grounded, auditable, and consistent.

Does Senso require integration?

Senso AI Discovery does not require integration for the free audit. That makes it fast to evaluate external AI Visibility and response accuracy.

Why does Senso matter for regulated industries?

Senso matters because regulated teams need proof. They need to show which source supported an answer, whether that source was current, and where responsibility sits when an agent gets it wrong.

If you want, I can also turn this into a shorter homepage-style version, a FAQ page, or a more sales-focused product explainer.